Hardware Stores

Westlake Village, Calif. -- Paint retailers with well-trained staffers will drive a more positive purchase experience, this according to the J.D. Power 2014 Paint Satisfaction Study.

Lowe's has promoted Michael P. McDermott to chief merchandising officer, replacing Michael A. Jones, who will assume the role of chief customer officer, effective April 30. The company also named Joseph M. (Mike) Mabry as strategy and experience design executive, replacing Robert J. Gfeller, who left the company last month.

Both Mabry and McDermott will report to Jones.

Mississauga, Canada - Federal Express Canada Ltd. has reached an agreement with Home Hardware Stores Ltd. that allows individual dealer-owners the ability to house full-service FedEx Authorized ShipCenters within their stores. The FedEx Authorized ShipCenters will be rolled out across Canada in a series of implementation waves throughout the year.

Acme Tools, a leading authorized online retailer of tools and equipment, has launched its new mobile version of AcmeTools.com for online customers using smartphones.  

Developed by BlueSky Technology Partners, the new mobile platform leverages Acme Tools' ongoing investment in IBM WebSphere Commerce to deliver a seamless online shopping experience regardless of how customers choose to browse and buy.

Hoffman Estates, Ill. -- The Michigan Small Business Development Center is honoring a Sears Appliance & Hardware store located in Big Rapids, Mich., with its 2013 Best Small Business Award for creating jobs, increasing sales and improving business strategy. The retailer was one of a dozen stores chosen from more than 5,500 small businesses throughout the state that the Michigan Small Business Development Center provided confidential counseling and training to in 2013.

Around the globe, sellers from country A who promote their products as “Made in country A” are quick to point out that country A products are known for their quality, even by buyers from country C.

Tractor Supply this week promoted Lee Downing to EVP, store operations. In conjunction with his promotion, Downing will assume added leadership responsibilities for the company's real estate team.

Downing will also be responsible for the strategic new store site selection, facilitation of store openings and ongoing maintenance, in addition to other real estate functions. He joined Tractor Supply October 2010 as SVP, store operations.

Brentwood, Tenn. -- Tractor Supply Company announced that Lee Downing has been promoted to executive VP store operations, effective April 14. In conjunction with his promotion, he will assume added leadership responsibilities for the company's real estate team.

In addition to leading the store operations and store support administration teams, Downing will be responsible for the strategic new store site selection, facilitation of store openings and ongoing maintenance, in addition to other real estate functions.