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eCommerce

  • Consumers won’t splurge on Cupid this Valentine’s Day

    On the heels of a healthy yet modest holiday shopping season, cautious consumers aren’t quite ready to splurge on Valentine’s Day this year, continuing to keep their budgets in check.

  • Retailers apply common sense to cyber security

    Many fingers pointed at Target after the retailer suffered a massive data breach during the holidays, but preventing the next cyber attack is beyond the scope of any single company, according to testimony retail representatives shared with lawmakers on Monday.

  • New CEO appointed at Anna’s Linens

    Anna’s Linens has elevated company president Scott Gladstone to CEO. The home furnishings and home décor retailer was founded by Alan Gladstone, and now has more than 300 stores throughout 19 states.

    “Scott has spent the last eight years at Anna’s bringing innovation and business improvements to many different areas of the company. I am proud of what we have done together and have absolute confidence that he is the person who can lead us in writing the next chapter of Anna’s history,” said Alan Gladstone.

  • The foundation of omnichannel excellence

    When it comes to meeting consumer expectations, the stakes for retailers have never been higher. Digital age consumers are more discerning, have high expectations for the quality of product information and use technology in a variety of ways to make educated purchasing decisions. They use search engines to get more information about a product or brand. They comparison-shop online. They visit manufacturers’ websites. They read online endorsements, reviews and recommendations.

  • Tuesday Morning ‘pleased’ with progress in second quarter

    Tuesday Morning is starting to see the results of its turnaround strategy, which involved the company exiting a number of non-core categories, such as women’s apparel and footwear.

    In the second quarter of fiscal 2014, comparable sales in ongoing core categories increased 7% and were led by exceptional strength in furniture, up 57%; sheets and linens, up 23%; and home décor, up 20%.   

  • Pet360 gives new VP of strategic partner development two paws up

    Pet360, a leading network of digital resources for pet owners, has appointed Jon Roska as VP of strategic partner development.

    In this role, Roska will oversee the development and execution of strategic programs that help brands connect with pet owners in new ways. Roska founded the company's longest-standing Web property — PetFoodDirect.com — in 1997 and most recently served as Pet360's VP of merchandising.

  • Returns and refunds at online retailers need improvement

    In a study of the returns and refunds performance of the 25 largest online retailers, StellaService found that the majority of retailers evaluated aren’t meeting consumer expectations.

    StellaService analysts ordered the same product from each retailer to be delivered to the three separate regions of East, West and Midwest. They then returned the product, tracking metrics such as the presence of a prepaid, adhesive return label, total time to receive a return authorization and refund speed. The average refund speed of was 10.7 days.

  • Overstock adapts to Google search engine changes

    Overstock said that it’s still adjusting to changes Google made to its search engine algorithms, which reduced the online retailer’s ranking in some search results during some periods. As a result, the company has had to emphasize other marketing channels, such as sponsored search.

    Although sponsored search has generated revenue growth for the company, Overstock said that the move also incurs higher associated marketing expenses as a percentage of revenue than it had to pay prior to Google making its changes.

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