eCommerce

New York City -- Robert K. Futterman & Associates said it has been retained as the exclusive retail leasing agent for the Manhattan franchisee of Elevation Burger, which controls the chain’s locations south of 50th Street and is currently the only Manhattan franchisee. 

Earlier this year, RKF represented the burger chain’s franchisee in the leasing of its Manhattan flagship location at 103 West 14th Street between Sixth and Seventh Avenues. It is scheduled to open in December.

New York City -- The National Retail Federation on Friday released its 2010 list that annually ranks the 10 stores with the best customer service.

The list is based on surveys of more than 9,000 shoppers, all asked the following question: “Thinking of all the different retail formats (store, catalog, Internet or home shopping), which retailer delivers the best customer service?”

In total, the NRF ranked 46 stores, and will release the complete list in January.

Columbus, Ohio -- Big Lots on Friday posted a lower-than expected quarterly profit, and the company cut its outlook for the crucial holiday quarter, in the face of strong competition and aggressive promotions from rivals.

The chain said profit for the quarter ended Oct. 30 fell 42% to $17.7 million, from $30.3 million a year earlier, when the company's earnings included a 10-cents-a-share benefit from real estate transactions. Net sales in the latest quarter rose 2% to $1.06 billion as same-store sales rose 0.7%.

Houston -- Houston-based commercial real estate brokerage Baker Katz, an X Team partner, announced that it has acquired a former Hollywood Video building at Grogan’s Mill and Sawdust in The Woodlands, Texas. 

As part of an investment fund dedicated to real estate development, acquisition and ownership, Baker Katz purchased the 7,500-sq.-ft. building that is located near the area’s newest Wal-Mart Supercenter in The Woodlands, and plans to renovate and expand the building, subdivide it and re-lease the new spaces to individual tenants.

Raleigh, N.C. -- Charlotte, N.C.-based Crosland announced that several new tenants will open at The Shoppes at Oberlin Court mixed-use development in Raleigh, N.C.

Gigi's Cupcakes is slated to open a 1,579-sq.-ft. location in December, Edible Arrangements will open a 1,300-sq.-ft. store, also in December, and Oberlin Nails & Spa has opened a 1,198-sq.-ft. salon.

Columbus, Ohio -- Kantar Retail said Thursday that same-store sales got a big lift to 6% growth in November from a strong promotional environment, as well as from an easy year-ago comparison period and shifting shopper spending intentions.

The sales-weighted composite for the 30 retailers reporting -- most of them apparel retailers -- was better than the 1.7% same-store sales gain last month and the 0.9% gain in November of 2009 for the same measure. (The calculations don’t include Walmart, which stopped reporting monthly results in April 2009.)

Purchase, N.Y. -- MasterCard Advisors SpendingPulse report, released Thursday, showed that sales in most retail categories continued to gain momentum over an already strong October showing.

Year-over-year total apparel sales in November saw a 9.6% increase, the largest year-over-year growth in 2010 for that sector following the previous record in October. Total apparel has recorded eight out of 11 months of year-over-year gains so far in 2010. In November, all of the sub-sectors posted year-over-year growth.