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eCommerce

  • Customer service and online chat best practices

    By Emily Millar, [email protected]

    Web-related shopping is growing. Forrester Research predicts U.S. online retail sales will reach nearly $250 billion by 2014 with many more billions to be made from shoppers making in-store purchase decisions that are “web-influenced” first.

  • Walgreens' March sales jump

    DEERFIELD, Ill. — Walgreens on Tuesday reported March sales of $6.3 billion, an increase of 7.6%. Duane Reade stores, acquired in April 2010, contributed 280 basis points to the total sales increase for the month.

  • DSW names new leadership at online division

    COLUMBUS, Ohio -- DSW Inc. has announced the appointment of Roger Rawlins to SVP and GM DSW.com, and Jennie Wilson as SVP finance and controller.

  • Brooks Bros. opens at Phillips Place

    Charlotte, N.C. -- Lincoln Harris, which handles the leasing and management for luxury retail center Phillips Place, said that Brooks Bros. has moved from its current location in SouthPark Mall, in Charlotte, N.C., and opened a new store in Phillips Place.

    The new 8,800-sq.-ft. store is located in the courtyard area of Phillips Place in space previously occupied by Modern Salon.

  • DSW names exec appointments to support strategic growth

    Columbus, Ohio -- DSW announced Tuesday that it has named Roger Rawlins senior VP and general manager of DSW.com, and has named Jennie Wilson to the position of senior VP of finance and controller of the company.

    According to the shoe retailer, both appointments are designed to support long-term strategic growth initiatives for the company.

  • See who's on top of this year's most reputable companies list

    NEW YORK -- A good reputation -- whether warranted or not -- can do a lot for a company's bottom line. So those companies that found themselves at the top of Forbes' most reputable companies list have much to celebrate.

  • American Apparel gets into jeans

    LOS ANGELES -- American Apparel announced that it has launched its first line of jeans called, "Made in USA."

    "Jeans are an iconic, essential part of the modern wardrobe, just like the t-shirt. No one does basics like American Apparel. We've mastered the basic t-shirt, now we're getting excited about jeans," said Dov Charney, CEO and founder of American Apparel.

    According to the company, the first styles in the American Apparel Jeans line will be constructed of a 14 ounce denim made of 100% cotton.

  • Walgreens sales rise 7.6% in March

    Deerfield, Ill. -- Walgreens said Tuesday that sales for the month of March rose 7.6% to $6.28 billion, compared with $5.83 billion in the year-ago period.

    Duane Reade stores, acquired in April 2010, contributed 2.8% to the total sales increase for the month.

    Same-store sales rose 3% in March, not including Duane Reade stores. Results topped Wall Street expectations.

    Walgreens opened 12 stores during March, including three relocations, acquired one store and closed two.

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