eCommerce

WASHINGTON — While intentions aren't always equal to results, if NRF's predictions are correct, consumers will be shelling out quite a bit of cash this Easter. According to NRF’s Easter spending survey, conducted by BIGinsight, Americans will spend an average of $145.28 on everything from apparel and candy to food and decorations this year, up 11% from $131.04 last year. Total spending is expected to reach $16.8 billion.

New York -- Retail executives are invited to attend the Microsoft Retail Roadshow, which will be held in the Dallas suburb of Irving, Texas, on Thursday, March 22. The half-day event will explore ways that retailers can increase operational efficiency, lower costs and innovate to drive customer engagement.

The event, which will include continental breakfast, lunch, demos and a partner showcase, will be held at Microsoft, 7000 State Highway 161 (George Bush Turnpike), Building LC1, Irving, Texas, 75039.

SEATTLE — Amazon's fulfillment services just got a boost, thanks to an agreement that will have the company buying Kiva Systems Inc. for $775 million in cash. Kiva is a manufacturer of automation technology for fulfillment centers, and is best known for its mobile- robotic technology and sophisticated control software. Kiva's retail customers include The Gap, Staples, Saks 5th Avenue, Office Depot, Crate and Barrel and Walgreens.

New York City -- Tiffany reported Tuesday that its fourth-quarter profit slipped to $178.4 million from $181.2 million last year. Revenue met expectations, rising nearly 8% to $1.19 billion.

For the year, net earnings surged 19% to $439 million, and sales rose 18% to $3.6 billion.

The jewelry retailer said it plans to open 24 new stores in 2012, including nine in the Americas, seven in Asia-Pacific, three in Europe and five in the United Arab Emirates. It plans nine new stores in 2013.

It doesn’t really surprise me anymore when I hear about another national brand rolling out a smaller store format or compact new prototype. Recognizable names like Target, Walmart and Best Buy have all had some success with smaller formats, particularly when it comes to penetrating new markets. But I think the fact that Kohl’s has now joined the crowd is a little bit different — and a little bit more interesting.

New York -- Rovio, the maker of Angry Birds, is partnering up with a major U.S. retail chain to open dedicated Angry Birds in-store shops in thousands of locations nationwide, Reuters reported. The shops, which will feature branded toys, tee shirts and books, are being timed to debut with the launch of Angry Birds Space, the Finnish company’s latest downloadable game. The report said the partnership will be more extensive than Rovio’s existing agreement with Barnes & Noble.

WABAN, Mass. — Sam's Club has the most loyal customers, according to a new study by Temkin Group. The report, "2012 Temkin Loyalty Ratings," rated the loyalty that consumers have to 206 large companies across 18 industries.

Only seven companies earned "very strong" loyalty ratings. In addition to the retailers listed above, credit unions and USAA earned the distinction. Sam’s Club had the most loyal customers across all industries, with a loyalty rating of 65%.

WEST CHESTER, Pa. — QVC is building a presence in China through a new joint venture with Beijing-based China National Radio (CNR), China's government-owned radio division. Through this partnership, CNR and QVC will jointly operate a multimedia retailing business in China through the CNR Mall TV shopping channel and its e-commerce website (www.CNRMall.com), leveraging the strengths and resources of each company.