eCommerce

Chicago -- ShopperTrak released a forecast on Tuesday that indicates certain days during the holiday shopping season will be quieter than others. The "10 best days to shop," according to ShopperTrak, are those with the least amount of foot traffic in stores. The weekdays after the busy Thanksgiving weekend top the list.

Emeryville, Calif. -- Digital marketing solution-provider Lyris said Monday that Australian retailer Harvey Norman has selected and deployed Lyris' digital marketing platform to increase online conversions and lead generation for the company's 180 retail stores.

Using Lyris, Harvey Norman will increase the quality of customer engagement across digital channels, and by doing so increase retention and loyalty.

Los Angeles -- Survey results released Tuesday by PriceGrabber found that 71% of consumers believe that retailers offer better deals during Thanksgiving weekend than they do during the rest of the winter holiday shopping season, up from 58% in 2011.

When consumers who indicated that the best deals can be found over the Thanksgiving weekend were asked which days retailers offer the best prices, 71% said Black Friday (Nov. 23), down from 80% in 2011 and 86% in 2010, and 41% said Cyber Monday (Nov. 26), up from 37% last year and 33% in 2010.

New York -- Saks Inc. reported Tuesday that net income for the third quarter climbed 27.2% to $22.6 million, compared with $17.8 million in the same period last year. Results surpassed analysts’ expectations.
 
Revenue edged up 3% to $713.2 million, widely missing Wall Street’s expected $762.6 million in revenue. Same-store sales rose 3.3%.

By Craig Johnson, [email protected]

Solid third quarter results have Dillard’s feeling good about the holidays.

Dillard’s third quarter merchandise sales for the quarter ended October 27 increased 4% to more than $1.4 billion, same store sales increased 5% and operating profits increased 84% to nearly $73 million. Gross margins expanded 40 basis points to 37.1% and same store inventory levels were down 1%.

Smartphones will be retailers’ friend this holiday season, according to Deloitte’s annual survey of spending intentions and trends.

Dallas -- Zale Corp. today announced the addition of consumer finance company, Genesis Financial Solutions, Inc., to its U.S. alternative financing program.

The partnership with Genesis is consistent with the company’s strategy to enhance access to financing for its customers. This new financing option, which became available in October, is offered in Zales, Zales Outlet and Gordon’s retail stores.

Brooklyn, N.Y. -- Home furnishings retailer West Elm today announced that it will open a new store in Indianapolis on Nov. 15. Located in The Fashion Mall at Keystone, the new store will be the first West Elm in Indiana.

Through a partnership with Etsy, the store will feature a locally made collection of decorative accessories from artists in the Indianapolis area.

Minneapolis -- Best Buy has hired Sharon McCollam, formerly CFO of Williams- Sonoma Inc., as CFO, beginning Dec. 10.

McCollam, 50, had been COO and CFO at the home goods retailer before retiring. She also takes the title of chief administrative officer at Best Buy.

McCollam replaces James Muehlbauer, who said he was leaving in October. Muehlbauer will continue to advise the company until the end of the fiscal year in February.