eCommerce

Reston, Va. -- Consumers have high expectations for retail care when shopping via mobile device, and if those expectations aren't met, they'll abandon the experience entirely, according to a new study from Contact Solutions. Fifty-one percent abandon the cart and close the app (lost purchase) when they struggle in a retail app, and 20% stop using the app entirely.

By Jon Winsett, NPI

As we barrel towards the holiday season, few retail IT executives have as much time as they’d like to work on the challenges that will be waiting for them in first quarter 2015 — including limited funding for IT innovation. Retailers are projected to spend more in the coming year, but nearly three-quarters of that budget will be committed to maintaining the status quo. That leaves little to fund game-changing new IT initiatives that can drive competitive advantage, customer loyalty and profits.

New York -- Delivery Agent announced a deal with online retailer Overstock that will enable consumers with Smart TV and connected device homes to shop for items on Overstock directly from their television via Delivery Agent's ShopTV t-commerce platform.

Running now through Oct. 15, the "Overstocktober" campaign will enable viewers to buy products directly from Overstock television commercials.

The 2014 holiday shopping season will be characterized by cautious spending, while economic realities create one of two American holiday shoppers — survivalists and selectionists — according to a new report released Tuesday from PricewaterhouseCoopers U.S. and Strategy, titled "2014 Holiday Outlook: Top trends, consumer behaviors and implications for retailers."

Dallas -- Cypress Equities companies announced that Cypress Lake Pleasant, LP, a new affiliated partnership, has purchased the fee simple interest in the Lake Pleasant Crossing shopping center in Peoria, Arizona.

Cypress previously held a ground lease interest in the property, having developed the existing shopping center and Lowe’s Home Improvement Center on the site. With the purchase, Cypress is in the process of making several upgrades to the existing center as well as planning for the second phase of development.

With average in-store purchases exceeding online sales by two and three times, popular online-only retailers, including Birchbox, Piperlime, Bonobos and Blank Label are continuing their expansion into physical storefronts, further accelerating the trend of online retail concepts expanding their omnichannel sales strategy to include physical locations.

New York -- Cautious spending and economic realities that are bifurcating the American holiday shopper into two distinct segments are two of the 10 trends that are expected to drive the 2014 holiday shopping season, according to a new report from PwC US and Strategy.

Holiday sales are projected to grow at their fastest level in years, rising 4.1% to nearly $617 billion after a 3.1% increase last year, according to an annual forecast released by the National Retail Federation.