eCommerce

By Kris Bjorson, JLL

Cost versus customer experience: As retailers compete on customer experience throughout the omni-channel supply chain process, the type of real estate and where it is located is playing a major role. In fact, according to JLL research, seven out of 10 retailers are still shaping their omnichannel product offering and customer service commitments.

H&M is looking to tap into some of the exploding growth in the beauty industry by launching its first beauty collection.

The retailer will launch the products this fall, with an assortment of makeup as well as hair care, body care and beauty tools. The company says the range, with an ever-evolving makeup selection, will focus on seasonal looks, ideas and colors. The products will be available in over 900 stores worldwide and online at hm.com.

While American Apparel implements a “strategic turnaround plan,” the severity of the company's financial problems is worsening. 

Net loss at American Apparel Inc. grew to $26.4 million in the first quarter of fiscal 2015, from $5.5 million the same quarter a year earlier. Net sales dropped 9% to $124.26 million from $137.1 million. Same-store sales fell 5%.

Los Angeles – Commercial builder Bernards is constructing two mixed-use, multifamily projects in Southern California that will include a strong retail presence. Bernard’s is nearing the end of the construction phase for the new, 303-unit Camden Glendale (formerly Glendale Triangle), a seven-story project designed to appeal to “Gen-X” professionals.

San Francisco – Gap Inc. reported disappointing sales for April and the first quarter, hurt by fluctuations in foreign currency exchange and sliding sales at its namesake and Banana Republic divisions. Also, earlier timing of the Easter holiday, as compared to 2014, benefited the company’s March sales results and negatively impacted its April sales results.

Total same-store sales fell 12% in April, worse than predicted. Sales at Old Navy declined 6%, while sales at Banana Republic plunged 15%. Same-store sales for Gap fell 15%.

Toronto -- Canadians are not flocking over the border as much as last year, according to a recent cross-border shopping survey by marketing research firm GfK. Deterred by higher US exchange rates, Canadians are less willing to make the drive, despite the wider product selections available stateside.

Secaucus, N.J. – The Children’s Place Inc. is publicly criticizing a report from proxy advisory service Institutional Shareholder Services (ISS) recommending that shareholders elect one of two board nominees from activist investors Macellum SPV II L.P. and Barington Companies Equity Partners L.P. ISS supports election of Robert L. Mettler but recommends against electing Seth R. Johnson.

By Nader Fathi