eCommerce

By John M. Pierre, Linguastat    The single greatest challenge that retailers face today is to have an individualized “conversation” with each customer and to do so on a global scale. Consumers expect a similar personalized experience regardless of channel, from the marketing offers they receive to the products that appear in search results.  

Brussels, Belgium -- Delhaize Group has signed an agreement to sell its Bottom Dollar Food stores to deep-discount grocer Aldi Inc. for approximately $15 million, including the assumption of associated lease liabilities. The transaction, which involves  66 Bottom Dollar stores in the greater Philadelphia and Pittsburgh markets, is expected to result in an asset impairment and other charges for Delhaize Group of approximately $180 million.  

Jeffersonville, Ind. --  A majority of consumers (88%) say free shipping makes them more likely to shop online, while 30% shop online to find the best deal possible and 20% to avoid holiday crowds, according to a new survey from omnichannel customer engagement technology vendor Accent.   Other notable findings include:  

San Francisco--JLL announced that it has expanded its retail brokerage practice in Northern California with the addition of Jamie Kendall as VP. Kendall will be based in the firm’s San Francisco office, and will partner with the firm’s existing retail, agency leasing and investment sales teams to help maximize the value of retail assets for JLL’s growing client base in downtown San Francisco.

The Houston suburb of Richmond is home to Sam’s Club’s 80th location in Texas following the opening of a new unit there on Thursday, Nov. 6.

Sam’s Club now operates 20 clubs in the sprawling Houston market and the 80 clubs the retailer operates in Texas account for more than 12% of the 643 Sam’s Clubs in operation nationwide as of September 30.

Mateo, Calif. -- ShopRunner announced a new partnership with Alipay which will pave the way for Chinese online shoppers to buy directly from U.S. retailers’ ecommerce sites. Alipay is China's leading e-payments provider and is widely used by hundreds of millions of Chinese online shoppers.  

Dan McNutt, Retail, Exel   With the holiday season right around the corner, the coveted shopping season is even closer with Black Friday and Cyber Monday merely weeks away. In years past, holiday shopping was targeted to brick and mortar, Black Friday foot traffic, but with the steady boom in e-commerce, the shopping frenzy is now taking place in the digital world as well.  

Framingham, Mass. -- Staples Inc. is launching holiday in-store, online and mobile deals starting Nov. 16 through Black Friday and Cyber Monday. In addition to discounts on a variety of items, Staples is offering an in-store and online price match guarantee, a new mobile app with a redesigned weekly ad page, daily deals on Staples.com, and shopping from in-store kiosks for items not available in the store.