eCommerce

The ICSC New York Conference is one of the larger gatherings of retail real estate professional’s on the calendar – and is an important touch point for professionals in the NYC market. Ahead of the show, Bob Gibson, retail vice chairman of JLL, based in New York, shared his take on this expansive and important retail market.  

Outdoor apparel retailer Patagonia saw record sales on Black Friday that blew past all estimates — and it plans to donate all the revenue.   

Cyber Monday has made history — again.   With shoppers spending $3.45 billion online on Cyber Monday, Nov. 28, a 12.1% jump year-over-year, sales not only surpassed predictions, but made this the largest Cyber Monday shopping event to date, according to Adobe Digital Insights, which aggregated data from 23 billion visits to retail websites.  

It seems that cybercriminals never sleep no matter where you are in the world. The Information Commissioners Office released data showing that cyberattacks and breaches nearly doubled from 2015 to 2016 in the U.K.   

Sarah Jessica Parker will be among the retail tenants at a new luxury retail center.   The actress-cum-designer will open her first freestanding store on Dec. 8, at MGM National Harbor, a new resort and upscale retail center just outside of Washington, D.C. The store, called SJP by Sarah Jessica Parker, will feature the brand’s collection of shoes, handbags, accessories, and its new LBD (little black dress line) line. (The SJP brand launched in 2014 in upscale department stores.)  

One of the nation’s top mall operators is expanding an innovative concept is designed to solve the top pain point of online shopping: returns.    Macerich is expanding its Happy Returns service to three additional malls: Fashion Outlets of Chicago, The Shops at North Bridge, and Tysons Corner Center. The service builds on the success of the mall operator’s first Return Bar, at Santa Monica Place, Santa Monica, Calif.  

Consumers now have a new gifting option when ordering from 1-800-Flowers — digital gift cards.   Armed with the CashStar Commerce platform, the retailer now allows customers to select, purchase and personalize digital gift cards across its nine brands: 1-800-Flowers.com, Harry & David, The Popcorn Factory, Cheryl’s, Fannie Mae, 1-800-Baskets.com, Wolferman’s, FruitBouquets.com, and Stock Yards.   

Incorporating digital components into the physical store is the next frontier for retailers. You see, customers’ expectations have grown while their attention spans have shrunk. Some reports have even found that goldfish (yes, you read that right, goldfish) have a longer attention span than humans.