eCommerce

New York -- J.Crew ranked No. 1 overall in customer service in September for the third consecutive month, in a monthly survey by StellaService, the independent ratings provider that ranks online retailers according to their customer service. StellaService measures companies monthly across four service areas: phone, email, shipping and returns.

Here is a look at the top finishers in the four individual categories:

Sport Chalet has elected Miki R. Berardelli, CMO for Tory Burch, a women's fashion clothing and accessories company, to the company's board of directors.

New York — More than half (54%) of shoppers who used a coupon during purchase would not have made the purchase without the deal; in addition, 55% of these shoppers were inspired to shop because they received a coupon. Those are some of takeaways from a recent survey by Tada.com, which offers deals and coupons from more than 5,000 retailers.

Niwot, Colo. -- Former Wal-Mart executive Greg Sullivan has been appointed general manager of Crocs' Americas region, which includes all of North America, Central America and South America. In this role, Sullivan will be responsible for managing the region's day-to-day operations, including overseeing sales, marketing, finance and human resources functions, as well as the region's wholesale, Internet and direct-to-consumer channels.

Denver - Consumers who shop at higher-end department stores and boutiques expect impeccable presentation whether purchases are made in-store or delivered to them, free shipping and returns, and locator services. According to a new study of 1,000 women who earn more than $75,000 annually by luxury retail packing and shipping solution provider Wrap & Send, 65% spend more than $100 at a physical retail store per month and 57% often purchase items in a physical store and have the store ship it to them.

The survey also found that:

Apple has announced that Angela Ahrendts, CEO of Burberry, will be joining the company as SVP of retail and online stores — a newly created position — and as a member of its executive team. Ahrendts will report to CEO Tim Cook.

Ahrendts will be charged with overseeing the strategic direction, expansion and operation of both Apple retail and online stores.

Seattle -- Nordstrom plans to open a Nordstrom Rack at the Village at Dublin in Dublin, Calif. The approximately 35,000-sq.-ft. store is scheduled to open in fall 2015. The center is being developed by Regency Centers Corp.

Cupertino, Calif. -- Apple Inc. has hired a much-admired fashion industry veteran to run its retail stores. The company announced Tuesday that Angela Ahrendts, CEO of British luxury giant Burberry Group Plc, has been appointed to the newly created position of senior VP of retail and online stores. She will join Apple in the spring from Burberry.

At Apple Ahrendts, 53, will become a member of the executive team and report directly to CEO Tim Cook. She will be the first woman on Apple’s 10-member executive team.