Discount Store

Waban, Mass. -- Research released Monday by Temkin Group, which ranked the customer experience at 206 large companies across 18 industries, found that several grocers are offering excellent customer service.

Columbus, Ohio -- Express announced today that Michael Keane has been appointed to the position of executive VP human resources.

He most recently served as executive VP human resources & stores for Tween Brands, a wholly owned subsidiary of Ascena Retail Group.

WABAN, Mass. — Publix earned top marks for customer service in a new survey by Temkin Group. The firm rated the customer experience of 206 large companies across 18 industries. 

In the grocery industry, Publix earned the top spot and is the second overall company across all 206 companies in the study. Aldi, H.E.B., and Winn-Dixie also scored very well. These four grocery chains received "excellent" customer experience ratings, a level that was only earned by eight companies across all 18 industries, Temkin Group reported.

Hoffman Estates, Ill. -- Two months after Sears Holdings Corp. received a $150 million Illinois tax credit for cementing its plans to keep its home base in the state, it announced Monday that it would close six stores in Illinois.

The retailer had already announced in December – two weeks after the tax credit – that it would close 100 to 120 stores, but no Illinois stores were on the initial list.

Moorestown, N.J. -- North Plainfield, N.J.-based Levin Management Corp. said it has been appointed property manager and exclusive leasing agent for Moorestown Shopping Center, a 48,920-sq.-ft. retail venue in Moorestown, N.J.

The center is tenanted by health club Retro Fitness, along with Dunkin’ Donuts, Family Dollar and a number of local businesses, including a dry cleaner, a martial arts studio and a tanning and beauty salon.

WAYNE, N.J. — Babies“R”Us launched the Very Important Baby (V.I.B.) program, designed to allow parents an opportunity to earn a 10% bonus savings on baby essentials.

The complimentary V.I.B. card is much like a debit card and can be used toward purchases of any brand of diapers, wipes, formula and baby food at “R” Us stores nationwide. Every time money is loaded onto the card, Babies “R” Us will add 10% – up to $200 annually.

Little Rock, Ark. -- Dillard’s Inc. reported Thursday that profit for the fourth quarter rose to $141.5 million from $109.6 million a year earlier, beating analysts’ expectations.

Sales edged up 2% to $1097 billion. Same-store sales rose 3%.
 

HOFFMAN ESTATES, Ill. — Sagging sales and declining profits plagued Sears Holdings during the fourth quarter as the company posted a $2.4 billion loss and announced several measures to bolster its balance sheet.