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Nordstrom, Trader Joe's tops in customer satisfaction
Customer satisfaction with retail is on the decline for the first time in four years, according to a report by the American Customer Satisfaction Index (ACSI).
The report says brick-and-mortar retail show weakening or flat customer satisfaction, while Internet retail is up from a year ago.
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Shoppers Drug Mart testing sales of groceries, according to reports
Brampton, Ontario — Shoppers Drug Mart, which was acquired by grocer Loblaw nearly a year ago, is testing the sale of fresh foods in select locations, according to published reports.
Tapping into Loblaw’s strengths and expertise, the Canadian pharmacy retailer is piloting the sale of fresh food in six locations, including fresh produce and meats.