Direct To Consumer (DTC)

Two e-commerce vets are looking to tackle one of the retail industry’s most vexing problems: returns of online purchases.

David Sobie, former senior VP of marketing & business development at flash site HauteLook, and Mark Geller, former head of mobile at the company (which Nordstrom acquired in 2011), are launching Happy Returns, which seeks to eliminate the “pain” of returns by mail by establishing a network of “Return Bars” in malls and stores where shoppers can return merchandise purchased online and get an immediate refund.

Amazon.com is serving notice to Apple, PayPal and other leading online payment providers that it is looking to challenge their turf.

The online retail giant is launching a new program called the Amazon Payments Partner Program that enables e-commerce platforms to provide Amazon Payments functionality to their users. Previously, Amazon had made its proprietary payments service available to individual third-party online retailers.

Sleek. Minimalist. Innovative. Modern.

Those were among the words used most often by mystery shoppers to describe Apple’s next-generation store, located at Shops of Saddle Creek South in Germantown, Tennessee, a suburb of Memphis.

The shoppers are part of Field Agent, which provides on-location auditing and research via a network of 650,000 “agents” who collect data that can be monitored in real time by its clients. The company deployed several agents to visit and then review the store. The majority of the comments were glowing:

The Kroger Co. is making a “meaningful” investment in specialty natural/organic grocery chain Lucky’s Market that could expand the supermarket giant’s product assortment.

Kroger did not disclose the size of its stake in Lucky’s, which is based in Boulder, Colorado, and operates 17 stores in 13 states throughout the Midwest and Southeast U.S. Lucky’s stores average 30,000-sq.-ft. and are laid out to resemble an indoor farmers market, and also offer an assortment of prepared foods.

Featuring 250 boutiques and designers from the U.S. and Canada, online marketplace site Garmentory connects brick-and-mortar boutiques and emerging designers to shoppers all over the globe via their online platform and mobile site, according to a CNBC.com report.

Philadelphia -- PREIT announced it has completed the sale of four additional non-core malls. This is a milestone achievement for the company that signifies the near-completion of non-core mall disposition effort with one remaining mall being marketed for sale.

Mall disposition transactions include:
• Lycoming Mall in Pennsdale, Pennsylvania, anchored by J.C. Penney, Sears, Bon-Ton and Macy's sold for $26.35 million.

On-demand delivery provider Postmates is priming consumers for a new free delivery subscription service.

Called Postmates Plus Unlimited, the service offers users free delivery and zero service fees on any purchase more than $30 from Postmates Plus merchant partners, who include American Apparel. Postmates Plus Unlimited purchases will be accepted instantly for faster response.

Online fashion site Revolve has entered the world of physical retail with what the brand describes as a “social club.” And similar to an exclusive high-end club, it’s got a members-only model.

Starbucks has set up shop at Universal Boulevard, a new main street-styled retail destination at Universal Studios Hollywood, in Universal City, California.

The new, 5,000-sq.-ft. store is inspired by the history of Hollywood’s movies and culture.

“We wanted to provide a sense of entertainment,” said Starbucks designer Erich Mele.

Chain Store Age recently spoke with Stefan Weitz, head of product and strategy at eBay Enterprise, about the changing nature of omnichannel retail and what it means for fulfillment strategies.

How important is it for today’s retailers to have omnichannel fulfillment capability?