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  • Survey: Customer satisfaction down, technology key to improvement

    Ann Arbor, Mich. - Despite economic indicators that show the recession is over, customers are slightly less satisfied in 2015 than they were the prior year. According to CFI Group's Retail Satisfaction Barometer 2015, the RSB score for 2015 is 79 on a 0-100 scale (with 100 being the highest possible score), a one-point drop from 2014.

  • Report: Uber plans retail delivery service

    San Francisco – Uber is reportedly planning to launch a same-day online retail delivery service. According to TechCrunch, Uber has already issued training documents for drivers and couriers who want to participate in the service.

    About 400 retailers including Neiman Marcus, Louis Vuitton, Tiffany’s, Cohen’s Fashion Optical and Hugo Boss are said to be considering participating in what will be called the Uber Merchant Delivery Program. Training documents reference retailers Hugo Boss and Cohen’s Fashion Optical as examples.

  • Report: Target’s Cornell paid $28 million in 2014

    Minneapolis – Brian Cornell, CEO of Target Corp., reportedly received total compensation of $28.2 million in 2014. According to the Wall Street Journal, that figure includes $14 million in “make-whole” compensation he was paid for leaving his previous position as CEO of PepsiCo in August 2014.

    Cornell also received a prorated salary of $595,000 from Target, among other compensation.

  • NRF, RILA: Micro-union decision made in error

    The National Retail Federation (NRF) and Retail Industry Leaders Association (RILA) have filed a friend-of-the-court brief with the U.S. Court of Appeals saying the National Labor Relations Board’s decision to recognize a “micro-union” of workers in a single department at a Macy’s store in Massachusetts was incorrect.

  • Exclusive: FiveSouth Rising

    By Steve Backman and Jeff Übl

    In Bismarck, North Dakota, where a regional boom associated with the nearby Bakken Formation has made the state second only to Texas in terms of U.S. oil production, commercial development is on the rise. The missing piece of the puzzle for the city, however, has been the conspicuous absence of a defining downtown mixed-use destination: the kind of a social, civic, financial, and experiential cornerstone that gives residents and visitors somewhere to live, work, play and stay.

  • Family Dollar board member dies

    Family Dollar Stores Inc. has announced the passing of Mark R. Bernstein, a member of the company's board of directors, on April 27.

  • NRF, RILA says NLRB erred in micro-union decision

    Washington, D.C. – The National Retail Federation (NRF) and Retail Industry Leaders Association (RILA) have filed a friend-of-the-court brief with the U.S. Court of Appeals saying the National Labor Relations Board’s decision to recognize a “micro-union” of workers in a single department at a Macy’s store in Massachusetts was incorrect. According to the trade organizations, allowing workers in a single department instead of the whole store to organize violates longstanding precedents on union organizing.

  • Mother’s Day spend to grow 2%

    New York – Consumers might be a little nicer to Mom this year than last year. IBISWorld expects total Mother’s Day spending to reach $20.8 billion, representing an increase of 2% from 2014 spending, and an annualized increase of 6.5% since 2010.

    Average household spending on Mother’s Day is also set to grow, with the standard family shelling out an estimated $169.21, representing a 4% increase from the 2014 average.

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