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Study: Amazon, HSN among best customer experiences
New York – Retailers Amazon.com, HSN, Newegg, QVC and Zappos.com were among the 15 companies receiving the highest ratings in the 2015 Forrester Research Customer Experience Index. Forrester data indicates that improving the customer experience is a strategic priority for 73% of businesses, yet only 1% of companies deliver an excellent customer experience.
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Kohl's to offer limited-edition Thakoon line
Another high-end designer is making a limited edition pit stop at a mass market retailer. This time it's Kohl's, which plans to offer a line from Thakoon Panichgul this fall.
The designer will work on the seventh installment of the retailer’s DesigNation limited-edition collection. Thakoon is a fashion industry favorite and he visited London to inspire the capsule of misses apparel that will be available exclusively at Kohl’s and Kohls.com beginning fall 2015.

