Department Store

Face-to-face human contact is not necessary for a brand to make a strong connection with consumers.   

Three-quarters of gross leasable area in American malls are inhabited by stores representing the slowest-growing retail categories.   That’s the basis of a report from CBRE advising mall owners to seriously consider diversifying their tenant mixes. Department stores sales are declining by around 4%, yet they take up 49% of mall space. Apparel stores that form 30% of mall makeup are growing at a 12%, but that’s well below restaurants at 32% and furniture, personal care, and health care stores at above 20%.  

Generation Y may be tech-savvy, but for many, store employees still play a pivotal role in their overall shopping experience.   In fact, 63% of shoppers aged 18-35 see store associates as extremely important to their retail experience, according to the “Store Associates Report,” from ChargeItSpot. The study is based on responses from more than 600 shoppers at malls across the country.  

As retailers consider how to best use their physical spaces in a digital world, Nordstrom is going "local," debuting a small-format retail concept that offers all sorts of personal services, but has no dedicated inventory.   

Many American communities see the closing of a long-successful department store as a tragedy. Town officials of Oak Lawn, Illinois, see it as an opportunity.   “It is a great location and I think its future…can be very, very bright and strong, and so does the owner of the property,” village manager Larry Deetjen said of the shopping center at 95th Street and Pulaski Road in an interview with the Chicago Tribune.  

rue21 has cleared a significant hurdle in its effort to move forward after declaring bankruptcy.   

Online home furnishings and decor retailer One Kings Lane is making its temporary foray into brick-and-mortar retail more permanent.   The retailer opened its first-ever physical location, a seasonal pop-up in the posh resort town of Southampton, New York, at the beginning of summer. But the company said the response to the temporary store was so positive that it has decided to make it a permanent space.