Convenience Stores

ANN ARBOR, Mich. — Publix Super Markets and Nordstrom are the highest ranked bricks-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index (ACSI). While supermarkets overall are up 1.3% to 76, Publix remains the grocer to beat, with a score of 84.

The best of the best among all retailers — traditional or online — is Amazon, with a score of 86, followed by online retailer Newegg at 85. Next in line are two more websites: Overstock at 83 and eBay at 81.

Glendale, Ariz. -- Westwood Financial Corp. has sold Olive Square, an 86,225-sq-.ft. retail center in Glendale, Ariz., to seller North American Realty Acquisition Corporation for $6.3 million.

Fort Worth, Texas -- Chick-fil-A received LEED (Leadership in Energy and Environmental Design) Gold certification for its restaurant at Montgomery Plaza, Fort Worth, Texas. It is the first LEED Gold-certified restaurant in Fort Worth. The chain has committed to build four more LEED designed restaurants in 2012, and will incorporate energy conservation measures and recycled materials into all new restaurant construction activities.

New York City -- A retail real estate market report, issued by Savills US retail group, found that, even as recovery remains slow, a few formats are progressing at a faster clip than others.

According to Gerry Mason, head of Savills, the majority of recent and planned retail development is in the grocery-anchored and outlet center category. CBL & Associates and Tanger Outlets are among the most active developers scheduled to break ground in 2012.

Lancaster, Pa. -- One of the supermarket chains operated by Netherlands-based Royal Ahold has installed rooftop solar panels at two of its stores.

Carlisle, Pa.-based Giant Food Stores — also known as Giant-Carlisle to distinguish it from Landover, Md.-based Giant Food, also owned by Ahold — said it had installed solar photovoltaic systems at stores in Lancaster and Pottstown, Pa.

Pittsburgh -- GNC Holdings reported Thursday that net income for the fourth quarter rose to $37.7 million, compared with $18.8 million a year earlier.

Revenue increased 17% to $509.6 million in the quarter; domestic same-store sales rose 12.1%.

In 2012, GNC plans to open approximately 125 net new domestic retail locations, 15 net new domestic franchise locations, 150 net new international franchise locations, and 50 net new GNC-Rite Aid store-within-a-store locations.

TORONTO — Canadians who need an extra jolt to get through shopping at Target will get some help via Starbucks. Target Canada and Starbucks Coffee Canada have agreed to open Starbucks licensed stores inside most of the 125 to 135 stores that Target plans to open in the region.

Cary, N.C. -- C-store chain The Pantry announced Wednesday that it has appointed Dennis G. Hatchell as president and CEO, effective March 5.

Hatchell succeeds Edwin Holman who served as interim CEO since Terrance Marks resigned as CEO effective in October 2011.

Hatchell previously served as vice chairman of Alex Lee, a holding company for Lowe’s Food Stores, Merchants Distributors and Institution Food House.

Waban, Mass. -- Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience: Sam's Club and Publix led the pack, followed by Starbucks, Subway, Chick-fil-A, Aldi, Winn-Dixie, H.E.B., and credit unions.

According to the 2012 Temkin Experience Ratings, in its second year, 76 companies (37% of the total) earned "poor" or "very poor" ratings.

SUNBURY, Pa. — Weis Markets on Monday announced it has entered into an agreement to purchase three Pennsylvania-based Genuardi's stores from Safeway.

"We're extremely pleased to be adding these stores to our store base," Weis Markets president and CEO David Hepfinger said. "We look forward to serving these communities as the lead local merchant as we have in 33 counties throughout central, eastern and Northeastern Pennsylvania. We will also be reaching out to the associates of these stores to discuss employment with our company."