Convenience Stores

When it comes to making online customers happy, one well-known name stands at the top.

Fourth quarter data from the American Customer Satisfaction Index (ACSI) shows Amazon.com led all online retailers with a score of 83.out of 100. Compared to the prior year, overall Internet retail customer satisfaction slipped 2.4% to a score of 80 out of 100. This still leads all other retail categories in the Index.

The Retail Design Institute has revealed the finalists for its 45th Annual International Store Design Awards Program.

All the awards, including the highly anticipated Store of the Year Award, will be revealed, and bestowed on the honorees, at the Institute’s annual Awards Gala on March 12, 2016, at the Hilton Anatole, Dallas. For more information and to buy tickets, click here.

Here are the finalists (in alphabetical order):

An incentive program is in the works in California that would make it easier for food retailers to prevent harmful refrigerant emissions. If approved, the Refrigerant Incentive Program will be the beginning of the end of supermarkets’ struggles with endless refrigerant phase outs, regulations, and government refrigerant dictates.

Where Does the Money Come From?

Ahold USA is following a cue from other retail giants in announcing that its companies' private label shell eggs will be 100% cage-free by 2022.

Ahold USA says its retail divisions – Stop & Shop, Giant Food of Landover, Giant Food Stores of Carlisle, Martin's and online grocer Peapod – now offer cage-free, free-range, organic, and traditional egg varieties for its customers.  Approximately 80% of all eggs sold among Ahold USA companies are sold as "Own Brands" or private label.

CVS Health's decision to stop selling cigarettes is having its intended impact - 52% of those consumers who used to buy their cigarettes from CVS say it is now harder to buy cigarettes altogether, according to a survey commissioned by V2, a manufacturer of electronic cigarette and vaporizer products.

After 44 years with Kroger, Smith’s division president Jay Cummins announced plans to retire.

Cummins joined the company in 1972 as a clerk. His retirement will take effect April 29, the company said. A replacement to lead the 139 unit Salt Lake City-based division was not immediately named.

CVS Health's decision to stop selling cigarettes is having its intended impact - 52% of those consumers who used to buy their cigarettes from CVS say it is now harder to buy cigarettes altogether, according to a survey commissioned by V2, a manufacturer of electronic cigarette and vaporizer products. Out of that group, 73% called the impact manageable, stating that “buying cigarettes is now harder but I have other options” and 27% said it made buying them “much harder.”

Retailing Today's sister publication Chain Store Age recently spoke with Vishwa Chandra, VP of retail accounts for Instacart, to get a better sense of the current and future state of online delivery.
 
What is driving growing consumer interest in online delivery?

Although not many consumers are currently shopping for groceries online, those who do are likely to be repeat customers.
 
According to “The 2016 Online Grocery Shopper,” a survey of more than 500 U.S. online consumers from Toronto-based grocery technology provider Unata, 8% of consumers bought groceries via Internet in 2015.

However, 93% of those shoppers said they are “likely” or “very likely” to buy groceries online in 2016.
 

Gift cards are exceedingly popular with Millennials, as new research from the Wharton School’s Baker Retailing Center and The NPD Group found. Here is fresh insight as to why: