Consumer Electronics

Vancouver, Canada – Amazon.com is the top digital Canadian retailer and U.S., retailers are generally outpacing their Canadian competitors in using digital channels such as online, mobile and social. According to the new “Chasm Retail 2.0” study from Chasm Digital, the top 10 digital retailers operating in Canada are:

1. Amazon
2. Best Buy
3. Home Depot
4. Sears
5. Lululemon
6. Costco
7. Chapters
8. London Drugs
9. Lowes
10. Canadian Tire

Foot Locker has elected Steven Oakland, president of international, foodservice and natural foods at the J.M. Smucker Company, as a director of the company.

Oakland has spent the bulk of his career at J.M. Smucker serving in increasingly senior positions. He has experience in domestic and international retail operations at the company, having also served as president of U.S. retail for Smucker's, Jif and Hungry Jack, and as GM of its Canadian operations.

Ann Arbor, Mich. - Customer satisfaction improved for a third consecutive year for retail. According to a report released by the American Customer Satisfaction Index (ACSI), the retail sector overall gained 1.7% to an ACSI benchmark of 77.9, boosted by higher customer satisfaction with specialty retail stores, supermarkets, drug stores, and gasoline service stations.

Charlotte, N.C. - Branding and retail marketing agency, Theory House, has named Christopher Durham to the leadership team as VP of retail brands. Durham joins Theory House with more than 20 years of experience developing and managing brands both at the retail level and as a consultant, including work for Office Depot, Best Buy, Food Lion, Hannaford and Lowe’s Home Improvement.

Syracuse, N.Y. — Junior fashion retailer, Lexy, has expanded into a new 3,098-sq.-ft. store at Moreno Valley Mall in Moreno Valley, Calif. The new store opened on Feb. 14.

Managed by Spinoso Real Estate Group, the center is home to 130 stores and restaurants including a number of new arrivals. Crunch Fitness recently moved into a 20,000-sq.-ft space. Junior fashion retailer, Image, opened in December 2013.

Madison, Wisc. – American TV & Appliance, an 11-store electronics chain with locations in Wisconsin, Iowa and Illinois, is preparing to go out of business. The company is closing stores Feb. 18 and 19 to mark down prices and will launch its going-out-of-business sale at all locations on Feb. 20.

With tax refunds arriving in mail boxes soon, the 6,500 unit GameStop chain is looking to capture its share of the windfall with a promotion involving gaming giveaways and a new car.

While we’re only just getting started on 2014, already one of the big retail stories is store closings. While the economy is far from robust, we aren’t in a recession either, and so at first these closings might seem a little surprising. I don’t see it that way, however: The recent spate of planned store closing for 2014 is exactly what we should expect from an industry in transition. It’s not a crisis, so much as it is a realignment.