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And Amazon’s holiday pricing strategy is…
An analysis of Amazon.com’s holiday pricing for its best-selling items reveals two key strategic trends.
According to research from product intelligence technology provider 360pi, Amazon’s top two price dynamic categories: were best-selling office/school products (55% repriced one day to the next) and best-selling toys/games (45%).
Other categories that saw a high level of price dynamism were electronics and clothing, which are both highly contested gift categories.
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The top online customer service provider is…
A retailer noted for consistently strong online customer service has received top ranking once again.
For the second consecutive quarter, L.L Bean is the top-ranked company in Stella Benchmarks from StellaService. During the third quarter of fiscal 2015, L.L .Bean ranked within the top 10 for four of five service areas in Stella Benchmarks, including phone (No. 5), email (No. 3), chat (No. 7) and returns (No. 4). In shipping, L.L. Bean ranked outside the top 25.

