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Indian fashion retailer personalizes experience with cognitive learning
Fashion retailer abof is breaking new ground by leveraging machine learning and natural language to better service its online shoppers. Aditya Birla Online Fashion (abof) sells apparel, footwear and accessories for men and women, and has a strong millennial consumer base. Knowing this customer segment expects a highly convenient and distinctive customer service, abof needed a way to personalize its online experience. -
Kohl’s taps former Best Buy exec as chief marketer
Kohl’s Cos. has a new chief marketer. The retailer on Monday named former Best Buy marketing executive Greg Revelle as chief marketing officer. He will be responsible for Kohl’s marketing organization and overall marketing strategy, including its focus on driving customer engagement through analytics, enhancing the loyalty platform, accelerating customer traffic and continuing to build Kohl’s overall brand position. Revelle will report to Michelle Gass, chief merchandising and customer officer.

