Apparel

New York City -- Tiffany & Co. announced that James Quinn will retire in early 2012. Quinn joined Tiffany in 1986 and has served as president since 2003, responsible for the company’s sales outside the Americas.

Foothill Ranch, Calif. -- Specialty apparel retailer Wet Seal announced that it has entered into an employment contract with Susan McGalla to serve as its new CEO through Aug. 8, 2014. McGalla will assume her position as CEO on Jan. 18. Ed Thomas will remain as interim CEO until Jan. 18, and thereafter will remain employed by the company until Feb. 8, to assist with transition.

Zappos.com took top honors in the sixth annual NRF Foundation/American Express Customers' Choice Survey, whose results were released at the National Retail Federation's Annual Convention and Expo in New York City. The survey, conducted by BIGresearch, is designed to gauge consumer attitudes toward retailers' customer service and provide a list of the retailer that offer the best customer service (as judged by consumers).

The Top 10 retailers in the ranking were:

Hoffman Estates, Ill. -- A 2.3% same-store sales gain at Kmart was not enough to offset a 6% decline at Sears resulting in an overall 1.7% decline for the combined companies domestic operations during the five week December reporting period ended Jan. 1.

New York City -- Red Wing Shoe Co. plans to open 125 stores in the next five years, according to the Star Tribune.

The stores, all independently owned, will open mostly in the Northeast, in cities such as Philadelphia, where the Minnesota retailer doesn't have a strong presence.

Red Wing has about 425 U.S. stores, and about 70% are independently owned and operated.

The push into new markets represents about a 20% jump in new store growth, the company said.

St. Louis -- Brown Shoe Co. announced Monday it has promoted Diane Sullivan as president and CEO, effective May 26.

Sullivan ha been president and COO.

Current CEO Ron Fromm will remain chairman following a transition period ending in May.

Chelmsford, Mass. -- Kronos said Monday that fashion accessory retailer Charming Charlie has selected Kronos’ end-to-end workforce management solution to sustain growth, increase productivity and improve employee retention.

Charming Charlie selected the time and attendance, forecasting and scheduling, hiring, labor analytics and human resources and payroll applications from Kronos.

New York City -- Quiksilver is targeting its next phase of corporate development using industry-specific software from SAP AG. By replacing its existing business software systems, the sports-themed lifestyle retailer aims to better support the global development, production and distribution of its diversified mix of branded apparel, footwear and accessories.

Dallas -- J. C. Penney Co. has named Michael Dastugue as executive VP and CFO. He served most recently as senior VP finance, and was responsible for directing the financial strategies of all J.C. Penney business units.

Dastugue succeeds Robert Cavanaugh, who will serve as an adviser to chairman and CEO Myron Ullman until his retirement in January 2012.
 

LONDON — Image-conscious women don't "dress their age" until they reach 70 years old, according to new research carried out by the retailer Debenhams, a department store group that has a strong presence in such categories as women's clothing, shoes, children's wear and beauty.