Apparel

In The Pink drives data to stores

For upscale retailers, providing an intimate and responsive customer experience is even more critical than it is for more mainstream chains. In The Pink, a Falmouth, Mass.-based, seven-unit affiliate of specialty retailer Lilly Pulitzer, is disrupting both how customer service is delivered in its stores and how IT vendors deliver technology to retailers.

Seattle -- Nordstrom announced today plans to open a Nordstrom Rack at The Shops at SkyView Center in Queens, N.Y., and another at Lake Brandson Plaza, Brandon, Fla. Both stores are scheduled to open in fall 2014.

Nordstrom Rack is set to open its first Brooklyn, N.Y., location on Fulton Street in spring 2014 followed by a second location at the Gateway Center in Brooklyn, in the fall. When it opens, The Shops at SkyView Center Nordstrom Rack will be the company's first Queens location.

Ann Arbor, Mich. – Amazon.com and L.L. Bean tied for the highest company-level customer satisfaction scores during the 2013 holiday season. According to the ForeSee Experience Index: 2013 U.S. Retail Edition, Amazon and L.L. Bean both scored 90, while Priceline had the lowest company-level satisfaction score (75) of 100 top retailers included in the Index.

The study offers a comprehensive view of satisfaction at the company-level and across every applicable sales channel including store, contact center, web and mobile.

Japanese apparel retailer Fast Retailing remains deliberate in its approach to growth of its Uniqlo brand in the U.S. with plans for five more stores by mid-year.

There are currently 1,300 Uniqlo locations worldwide in 13 countries, but only 17 stores in the U.S. The five new stores the company is adding this spring and summer will be located in King of Prussia, Pa., Stamford, Conn., and Daly City, Concord, and Milpitas, Calif. The company’s other existing stores are clustered in the Northeast with and northern California.

New York -- Uniqlo will continue its expansion in the United States by opening five stores this spring/summer, including its first-ever location in the greater Philadelphia metropolitan area.
 
The five new Uniqlo stores scheduled to open in spring/summer are:

Unusually high community engagement, user-driven initiatives, mobile growth and a love of all things vintage — that’s the formula behind the growth of ModCloth.com, which hit $100 million in sales just a decade after it launched out of co-founder Susan Gregg Koger’s dorm room back in 2002.

Dublin, Calif. -- Epicor Software Corporation announced that Grupo Axo, the business partner of internationally renowned retail brands within Mexico, has selected the full Epicor Retail Suite to help support its highly successful and expanding retail operations.

Columbus, Ohio – The Limited is extending its partnership with predictive analytics provider First Insight, Inc. to help make faster and more accurate design, buying and pricing decisions, thereby reducing markdowns and mitigating risks associated with new product introductions.

First Insight engages The Limited customers through online social engagement tools to gather real-time data on new products. This data is filtered through First Insight’s predictive analytic models to determine which products present the greatest opportunity.