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Looking to the Future
Think brick-and-mortar retail is doomed in an increasingly digital world? Visit Sephora, where consumers line up to sample the dizzying array of beauty products. Watch as a bunch of excited kids go through the rounds at Build-A-Bear-Workshop. Listen as a pharmacist at Walgreens gives some advice to a harried mom whose kids are coming down with something. Stop in at H-E-B, Whole Foods Market or some other great supermarket and breathe in the tantalizing aromas. Fool around with the latest gadgets at Apple or one of the new generation of AT&T and Verizon stores.
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Making Stores Accessible
By Alan Gettelman and Richard Duncan
It’s a fact: Safety awareness and accessibility compliance translates into ease of use for all customers. The Americans with Disability Act Accessibility Standards (ADAS) and ASTM (American Society of Testing and Materials) requirements not only make store spaces accessible, but should also help owners/operators avoid complaints and possible penalties.
Here are some key points:

