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Survey: More than one-third of consumers not happy with return policies
San Francisco -- More than one-third of customers who returned gifts they received this past holiday season were not satisfied with their return experiences, according to a new study released by MarketTools, which provides software and services for market research and enterprise feedback management.
The study found that of those not satisfied with the return process, 32% cited the retailer’s return policy as the main source of angst, 23% were unhappy with the form of refund the retailer provided, and 22% were dissatisfied with long lines.
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JCP helps customers 'findmore' with enhanced in-store technology
PLANO, Texas -- JCPenney announced that it has rolled out its findmore smart fixture to over 120 select stores across the country. Additionally, in conjunction with the launch of its Modern Bride concept, the company will begin rolling out a findmore experience using iPad to 50 fine jewelry departments.
