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Study: Amazon, HSN among best customer experiences
New York – Retailers Amazon.com, HSN, Newegg, QVC and Zappos.com were among the 15 companies receiving the highest ratings in the 2015 Forrester Research Customer Experience Index. Forrester data indicates that improving the customer experience is a strategic priority for 73% of businesses, yet only 1% of companies deliver an excellent customer experience.
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Adidas to use marine waste in its fabrics
Sports retailer Adidas is trying to strengthen its “green” credentials with a promise to use plastic waste from the oceans in some of its products.
The company said it is partnering Parley for the Oceans to develop fabric made from recycled ocean waste for use in its clothing, and potentially shoe uppers, from next year.

