Human Resources

DALLAS — Bon-Ton is turning to PeopleAnswers to help the company improve retail sales and lower employee turnover. Under the terms of a five-year software licensing agreement, the company will leverage PeopleAnswers’ HR-focused business solution to achieve its goals.

Menomonee Falls, Wis. -- Kohl’s has appointed Starbucks executive Michelle Gass to the newly created position of chief customer officer. She will report directly to Kohl’s chairman, president and CEO Kevin Mansell.

Gass, who joins Kohl’s on June 17, will have leadership responsibility for Kohl’s branding across all channels. She will oversee all marketing efforts, the company’s high growth e-commerce business on Kohls.com and the customer’s total omnichannel experience.

Chicago -- General economic conditions and federal, state and/or local regulations rank as the top two risks facing the retail industry, according to a new report by BDO USA. The report, an analysis of the risk factors listed in the most recent 10-K filings of the largest 100 public U.S. retailers, found that federal, state and local regulations have increased as a risk among the nation’s largest retailers.

CARY, N.C. — The Pantry, an independently operated convenience store chain in the southeastern United States, has appointed former Big Lots executive Boris Zelmanovich as the company’s SVP and CMO. 

Zelmanovich will join the Pantry’s executive leadership team Monday, June 3, and will lead merchandising. He served as VP of merchandising strategy at Big Lots, where he was responsible for the development of strategic merchandising plans and repositioning the merchandising portfolio to drive market differentiation.

Bentonville, Ark. -- Walmart announced that Dan Bartlett will become the company's new executive VP of corporate affairs in late June.  Bartlett, 41, most recently served as president and CEO of the U. S. arm of Hill+Knowlton Strategies, a global business advisory firm serving corporations, non-profits and associations in 52 countries.

BENTONVILLE, Ark. — Walmart has appointed Dan Bartlett, former senior counselor to George W. Bush, as its EVP of corporate affairs. Bartlett was most recently president and CEO of the U.S. arm of Hill+Knowlton Strategies, a global business advisory firm serving corporations, nonprofits and associations in 52 countries.

DALLAS -- PeopleAnswers has announced a five-year software licensing agreement for The Bon-Ton Stores to use the PeopleAnswers HR-focused business solution to improve its in-store employee sales performance while lowering employee turnover.

San Diego – Tommy Bahama is employing the IT Service Automation Application Suite from cloud-based IT services provider ServiceNow to automate IT functions such as incident management, change management, problem management, configuration management database and service catalog. The specialty apparel brand is also using the SaaS-based Orchestrate solution from ServiceNow to streamline the hiring and training process.