Human Resources

New York – LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, L.L. Bean was ranked number one for overall customer service and also in the email customer service area.

SierraTradingPost.com took top honors for phone customer service, Sears.com had the highest ranked shipping customer service and Bloomingdales.com has the best returns customer service.

The Retail Industry Leaders Association (RILA) has added Ajani Stewart to its sustainability team within the RILA legal department.

Stewart will be leading the development of RILA’s Center for Retail Compliance (CRC). RILA recently received funding to develop the CRC, a Web-based resource for retailers and stakeholders in the industry to access solutions and information for maintaining and achieving environmental compliance. Stewart is responsible for the development of the center.

Washington, D.C. – The Washington, D.C., city council has reportedly unanimously approved an increase in the city’s minimum wage to $11.50 per hour in 2016, up from the current hourly rate of $8.25. According to Reuters, after being raised to $11.50 the minimum wage would then be indexed to inflation.

New York — Cushman & Wakefield Inc. has appointed Edward C. Forst president and CEO, effective January 6, 2014.

Forst, 53, comes to Cushman & Wakefield from Goldman, Sachs & Co. where he served as global co-head of the Investment Management Division, as a member of the firms management committee and previously as the firm’s chief administrative officer.

He has more than 30 years of experience working in international asset management, capital markets and operational leadership.
 

A search is underway for a new CEO to lead Dorel Industries recreational and leisure products segment following the departure of Robert Baird.

Until a replacement for Baird is named, Peter Woods, CFO of the recreational and leisure segment, will serve as CEO. Baird joined Dorel as president of the recreation and leisure segment in 2008 as part of a reorganization after previously serving in a senior leadership role at Philips Electronics. He also held key roles as companies such as Samsonite, Scott Paper, Bristol Myers and Procter & Gamble before arriving at Dorel.

Boca Raton, Fla. – Office Depot has formed its executive committee and leadership team.

Cincinnati – Macy’s will build a major direct-to-consumer fulfillment center near Owasso in Tulsa County, Okla., to support continued sales growth driven by Macy’s omni-channel strategy. The company is expected to invest more than $170 million in the facility, including the latest technology in material handling equipment and warehouse management systems.

Alco is developing a strategy to improve profitability and deliver shareholder value, following a growing net loss during the third quarter of fiscal 2014, compared to the same period in the prior year.

Net loss totaled $16.4 million, compared to $1.4 million. Results in the third quarter of fiscal 2014 included a non-cash charge of $9.8 million related to a valuation allowance on the company's cumulative deferred tax asset, and $1.1 million of non-recurring expenses attributable to merger activity.