Hospitality

Waban, Mass. – Amazon.com took second place overall and was the highest-ranked retailer in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries with 10,000 U.S. consumers. Other retailers in the top 12 include Chick-fil-A, Publix, H-E-B, Starbucks, Costco, QVC, and Trader Joe's.

Miami – Burger King Corp. is preparing a new marketing slogan, “Be Your Way.” The new slogan, which appeared in an online video in April 2014, will be featured in a TV ad for the first time on May 26.

Gainesville, Fla. — Bass Pro Shops has announced plans for a new store in Gainesville, Florida. Slated to open in 2016, the planned 80,000-sq.-ft. store will anchor Celebration Pointe, a one-million-sq.-ft. mixed-use development that will include retail, restaurants, entertainment, a hotel and residential units. The property lies in the northwest quadrant of Interstate 75 and Archer Road.

Palo Alto, Calif. - HP has expanded its retail solutions portfolio with POS systems designed to maximize space and increase efficiency. The new HP RP2 All-In-One (AIO) features a small footprint, combined with flexible mounting options to help boost employee productivity, while the updated high-performance HP RP5, Model 5810, provides seamless control of operations from the store floor to the back office.

Las Vegas — DeBartolo Development has retained JLL Retail to manage the new Ka Makana Ali’i shopping center in Kapolei, West Oahu, considered the fastest growing area in Hawaii. The $500-million project will span 67 acres of Department of Hawaiian Home Lands at the intersection of the Kapolei and Kualaka’i Parkways. Upon completion Ka Makana Ali’i will be the third largest shopping center in Hawaii.

Canton, Mass. – Dunkin’ Donuts is recruiting franchisees in Roanoke, Virginia. This month, the retailer signed a multi-unit store development agreement with existing franchisee Greg Nigro to develop 13 new restaurants throughout Richmond, Virginia.

Milford, Conn. - The Subway restaurant chain is poised to open about 3,000 new locations worldwide this year. Subway currently has more than 41,000 stores in 105 countries worldwide.

"Location, location, location is still the mantra," said John Devine, director of Subway Real Estate. "We continue to provide our customers with convenient locations to enjoy our great menu offerings. At the same time, we continue to offer landlords and developers a proven, stable and trusted tenant for their real estate."

Kansas City, Mo. - Healthy options are becoming increasingly important to customers of quick-service restaurants (QSRs). These latest trends are detailed in a new white paper, "QSRs and America's Changing Tastes," by Sullivan Higdon & Sink (SHS) FoodThink.

Key takeaways from this white paper by SHS FoodThink that hint at a desire for more from QSRs:

• Forty-eight percent of consumers want more opportunities to customize orders.

• Fifty-one percent want QSRs to give them more options for sides.