Fast Casual Restaurant

Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience.   Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience.     Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating.  

As the retail landscape continues to evolve in response to an explosion of creativity and innovation from both new and existing brands, this is an exciting and inspiring time to be in the business.
 

The tenant mix is neighborhood shopping centers is western states is transforming as centers looking to remain relevant to shoppers and more effectively compete with other types of centers.

Target Corp. has lined up Greek yogurt giant Chobani to open an café in its upcoming store in Manhattan’s Tribeca neighborhood. The 45,000-sq.-ft. store, opening this October, will feature a Chobani Café. The cafe will have a natural theme, offering items made with Chobani’s signature Greek yogurt and hand-selected, artisanal ingredients. Also on the menu: sandwiches, soups, coffee and desserts, all made with only natural ingredients.

A company that achieved global fame for its simple glazed doughnuts has been acquired by the owners of a growing coffee empire. Krispy Kreme Doughnuts has agreed to be acquired by JAB Beech Inc., a unit of German investment firm JAB Holding Company, for about $1.35 billion. The deal, which would take Krispy Kreme private, is the most recent in a string of purchases by JAB Holdings, including its acquisition in late 2015 of single-serve coffee maker Keurig Green Mountain.

The fast-casual restaurant chain McAlister’s Deli has opened its first store in the New York City area, a market where residents know a thing or two about delis.

Five dynamic retail and restaurant brands — Altar’d State, Bentley’s Pet Stuff, MOD Pizza, Sugarfina and Warby Parker — took home the honors as the winners of Chain Store Age’s annual Breakout Retailer Awards.

The awards, selected by CSA’s editorial board and sponsored by Paint Folks, recognize innovative retail and restaurant concepts that are on their way up —brands that have crossed the “newbie” line, and are well positioned for growth, in store, online, or both.

One of the nation’s largest franchisees will soon also be operating GNC stores.

Moving ahead with its plan to reduce its corporate-owned store footprint, GNC announced plans to sell 84 company-owned locations to Dallas-based Sun Holdings for about $17 million. The retailer revealed the sale amid disappointing first quarter results.

Johnny Rockets is celebrating its 30th anniversary year — and reaching out to millennials — with a brand refresh that does away with the company’s signature '50s nostalgia.

Starbucks has brought its small-sized store format to the Windy City.

The coffee giant has opened a 635-sq.-ft. Starbucks Express cafe in Chicago's Union Station. This is the company’s fifth location to date for its Express concept, which features a streamlined menu that focuses on brewed coffee, espresso beverages and select food items.

The other Express stores are located in New York and Toronto.