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03/03/2021

Leading New Zealand retailer mobilizes for improved task management

Dan Berthiaume
Senior Editor, Technology
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New Zealand’s largest home improvement chain is streamlining enterprise communications to enhance store execution.

Mitre 10, which operates 84 stores across New Zealand, will implement the Real-Time Task Manager, Q-Walk, and Mobility solutions from Reflexis Systems (now part of Zebra Technologies). The retailer will leverage Real-Time Task Manager’s simplified processes, built-in intelligence and mobile-first interface to increase transparency and communication company-wide. 

In addition, Mitre 10’s field management team will use the mobile Q-Walk solution to streamline the retailer’s on-site auditing process, with the goal of enabling more efficient collaboration among its 6,000 store-level employees to allow them to spend more time with customers. 

The retailer will also utilize the Reflexis One cloud-based workforce management platform to arm store managers and associates with real-time data via Reflexis Mobility functionality. This will permit store-level managers to update work schedules, assign tasks and address real-time store execution issues without leaving the retail floor.
 
“We chose Reflexis Systems and Zebra Technologies to support our modernization project due to its world-class Reflexis One platform and history of supporting large retailers across the globe,” said Andrea Scown, COO, Mitre 10. “We have confidence these advanced software solutions will facilitate superior communication by creating a direct feedback loop between stores and our support center, particularly around implementation of new initiatives. All of these details will make it easier to do business across the co-operative.”