Insights

Head-on competition with Amazon Prime Day is virtually impossible, but that doesn’t mean you should concede sales to Amazon.

Chain Store Age recently spoke with Sarah Rasmusen, chief customer officer of vertical specialty apparel retailer Lands’ End, about the company’s highly customer-centric approach to providing an omnichannel shopping environment.

If a deal is struck allowing TikTok to continue operating in the U.S., Walmart will likely serve as its exclusive digital commerce provider.

An increasing number of big-name retailers are shuttering stores on Thanksgiving Day, but that doesn’t necessarily mean they will be losing sales.

Amazon is seemingly involved in every major global technology trend – why isn’t it pursuing a deal with TikTok?

Many large retailers make the costly assumption that since they have an e-commerce site where consumers can purchase most if not all of their products, they’re good at digital commerce.

Chain Store Age recently spoke with Julia Rose, founder of Instagram-based luxury handbag reseller Julia Rose Boston, about how a shift in its e-commerce infrastructure has enabled her company to streamline the shopping experience while enhancing personalization.

Retailers who prioritize customers’ desires for a safe, efficient shopping journey will be the big winners this year.

In the early days of the pandemic, big-box retailers such as Walmart and Target saw an influx of customers, while others deemed non-essential suffered from reduced or halted traffic.

Convenience retailers are increasingly adopting cashierless checkout, on-demand delivery, and targeted merchandising programs in response to the impact of COVID-19.