6/25/2024 New data collected by HappyOrNot customer feedback terminals found that cleanliness had the highest amount of negative feedback in 2023.
6/6/2024 The increasing use of AI in customer service interactions presents exciting opportunities for businesses to improve efficiency and personalize experiences.
6/4/2024 Playwright George Bernard Shaw noted, "The single biggest problem with communication is the illusion that it has taken place."
5/22/2024 Today, the most critical point for retail companies is understanding what has changed and how to execute in the next normal.
5/17/2024 Retailers have spent decades bolstering their digital posture to keep up with consumer demand for heightened experiences.
5/14/2024 Vertical reciprocating conveyors (VRCs) act as the pivotal link between two major trends in warehouse operations.
5/10/2024 Having strategies that allow retailers to reach and engage each individual consumer is more
important than ever.
5/6/2024 As consumers grapple with increasing constraints on their resources, the retail industry finds itself at a critical juncture, confronting the question of how experiences can provide more value in these challenging times.
5/2/2024 In the ever-changing and competitive world of retail, understanding customer preferences isn’t enough anymore.
4/24/2024 As retail crime remains an issue for stores nationwide, companies will continue to search for new tools and technologies to keep associates and customers safe.
4/23/2024 In the post-COVID economy, BOPIS has become increasingly popular with both retailers and consumers, particularly in the era of e-commerce and omnichannel retailing.
4/21/2024 As “smash and grab” robberies and busts of covert “retail theft rings” become regular headlines across the country, stakeholders are contemplating how to address the growing problem that is retail crime in America.
