Handing belligerent customers – with better customer serviceWe’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad customer service examples are everywhere. Exclusive Q&A: Reversing the negative impact of reverse logisticsReverse logistics is becoming one of the major supply chain challenges facing retailers, but with the right solutions and strategies, they can prevail. Canadian seafood chain expands to U.S. with enterprise platform The Captain’s Boil is supporting franchise growth in the U.S. with a full suite of front- and back-end solutions. CSA Exclusive: Partnering for innovation, from source to shelf CSA recently spoke with Liza Amlani, principal of the consulting practice Retail Strategy Group, about major technology trends currently impacting the retail industry. Study: Mobile communications jump among consumers The volume of mobile calls and texts made and received by consumers dramatically increased in 2021. Survey: E-commerce is full of problems A new survey reveals that virtually all online shoppers report at least an occasional issue with their experience. Consumers placing food delivery orders say ‘hold the fee’ A new survey indicates that consumers appreciate online food delivery, but are less keen on the fees that go with it. Michaels connects advertisers to customers A leading arts and crafts retailer in North America is opening its customer base to targeted third-party ads. Levi’s saves labor with robots A leading denim brand is shifting valuable labor resources from mundane tasks to higher-value initiatives with robotic automation. Survey: COVID-19 continues affecting grocery shopper behavior Two years into the pandemic, COVID-19 has a strong influence on how consumers shop for groceries. First Previous 152 153 154 155 156 Next Last
