Consumers eye Labor Day for last-minute back-to-school discounts
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[READ MORE: NRF: Retail sales inch up in July, boosted by back-to-school and college spending]
Additional survey insights include the following:
- With 63% of back-to-school purchases being last-minute orders, consumers increasingly demand rapid fulfillment options; 84% of those polled by HubBox said timely fulfillment was important for their back-to-school purchases.
- Over half (55%) of those surveyed want the option to pick up online orders at a convenient location, such as a local store or UPS Access Point.
- A quarter (25%) of respondents said they would return items if deliveries were late.
“During what is now an extended shopping season, retailers must prioritize reliable fulfillment to maintain customer trust,” added Jarvis. “And that means offering flexible delivery options that meet consumers’ need for speed as well as ensuring deliveries are made on time and to the most convenient location for each consumer.”
HubBox’s research included over 1,000 U.S. shoppers polled online by Savanta in July 2024.