Walmart

Walmart shareholders have gotten spoiled by some hefty dividend increases in recent years, but that won’t be the case in 2014 when the annual payout rises a meager 2%.

Walmart announced the dividend increase in conjunction with the release of uncharacteristically disappointing financial results. The company increased the annual payout to $1.92 from $1.88 last year, making the 2% increase the smallest amount of the past decade.

Bentonville, Ark. – Wal-Mart Stores Inc. is doubling its projected growth of small format stores as the retailer reports declining net income and weak sales growth for the fourth quarter and fiscal year 2014.

New York -- Traditional retail categories are increasingly blurring, and more and more shoppers are turning to drug stores and other types of outlets to buy groceries, according to a survey of Millenial, Gen X and Baby Boomer consumers. The study was conducted by retail design firm King Retail Solutions in conjunction with the University of Arizona Center for Retailing.

Ann Arbor, Mich. - Customer satisfaction improved for a third consecutive year for retail. According to a report released by the American Customer Satisfaction Index (ACSI), the retail sector overall gained 1.7% to an ACSI benchmark of 77.9, boosted by higher customer satisfaction with specialty retail stores, supermarkets, drug stores, and gasoline service stations.

With approximately 1.5 billion smartphones currently in use today, it is safe to say mobile is radically changing consumer retail behavior. To maximize in-store sales opportunities and minimize hurdles to purchase, retailers must change their approach to reach a new generation of customers steeped in a mobile lifestyle.

But how should retailers best interact with their customers in this new age of mobile? A new innovation from Apple could be one answer: iBeacon.

Chicago — L.L. Bean has been ranked number one in online customer experience. The E-tailing Group 2013 Customer Experience Index, based on a mystery shopping study conducted during the fourth quarter of 2013, awarded L.L. Bean a top score of 88.75, followed by HSN at 87.25.

Other retailers scoring higher than 80 included Office Depot, Overstock, Amazon, Wal-Mart, Sears, Abt, Target, and Dick’s Sporting Goods. Average score in 2013 was 71.06, up from 69.3 in 2012. Repeat winners from 2012 included Amazon and Office Depot.

All eyes will be on Walmart’s new CEO Doug McMillon next week when the company reports worse-than-expected fourth quarter results on Thursday, and McMillon makes his first public comments since becoming CEO.

McMillon is no stranger to providing financial updates during the company’s pre-recorded earnings calls, investor conferences and analysts’ meetings. He performed those duties on numerous occasions during the past decade while serving as president and CEO of Walmart International and president and CEO of Sam’s Club before that.

From loading trucks at the age of 17, to meeting his wife on the Bentonville square to becoming an assistant buyer and interacting with founder Sam Walton, Walmart’s new CEO Doug McMillon is sharing details about his journey to becoming the company’s youngest CEO.