Walmart

Chicago — L.L. Bean has been ranked number one in online customer experience. The E-tailing Group 2013 Customer Experience Index, based on a mystery shopping study conducted during the fourth quarter of 2013, awarded L.L. Bean a top score of 88.75, followed by HSN at 87.25.

Other retailers scoring higher than 80 included Office Depot, Overstock, Amazon, Wal-Mart, Sears, Abt, Target, and Dick’s Sporting Goods. Average score in 2013 was 71.06, up from 69.3 in 2012. Repeat winners from 2012 included Amazon and Office Depot.

All eyes will be on Walmart’s new CEO Doug McMillon next week when the company reports worse-than-expected fourth quarter results on Thursday, and McMillon makes his first public comments since becoming CEO.

McMillon is no stranger to providing financial updates during the company’s pre-recorded earnings calls, investor conferences and analysts’ meetings. He performed those duties on numerous occasions during the past decade while serving as president and CEO of Walmart International and president and CEO of Sam’s Club before that.

Toward the end of January, the Wall Street Journal reported that Wal-Mart has given itself two years to match the online service and delivery speed of Amazon.com.

In an interview at the World Economic forum in Davos, Switzerland, Neil Ashe, Wal-Mart’s global e-commerce CEO told Journal reporter Dennis Berman was building new warehouses across the country dedicated to handling online orders.

Shoebuy.com, a leading global online retailer of shoes and clothing, has appointed Anabela Perozek as the company's new chief marketing officer. Perozek joins Shoebuy's senior management team and will report to CEO Mike Sorabella.

A little more than a month into his new job as chief merchandising officer at Family Dollar, Jason Reiser is refocusing the retailer on its discount store roots and what it means to serve cash-strapped shoppers.

Genius Brands International has a roster of new licensing partners to create merchandise based on Stan Lee’s Mighty 7 (SLAM 7), the animated film trilogy created together with Stan Lee’s POW! Entertainment and Archie Comics.

Factory Entertainment has secured a worldwide toy license for the franchise.

The San Jose Mercury News is reporting that Walmart has expanded and already sizable footprint in the San Francisco bay area.
Walmart opened a new office in Sunnyvale, about 30 miles south of its Global eCommerce and @Walmart Labs headquarter in San Bruno, that employs 500 people, according to the San Jose Mercury News. Details are still a bit sketchy, but click here for more from Walmart.com’s hometown newspaper visit.
 

Former Wal-Mart Stores, Inc., president and CEO Mike Duke is among an impressive roster of top business executives slated to participate in a Wall Street Journal executive conference called ECO:nomics — Creating Environmental Capital.

The event, scheduled for April 2-4 at the Bacara Resort in Santa Barbara, Calif., is billed as a day of no holds barred interviews in an interactive format that offers unparalleled networking.