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  • Report: Amazon Prime Day impacts back-to-school

    Chicago – The introduction of Amazon Prime Day on July 15 created a new mid-summer e-commerce event that had a profound impact on back-to-school shopping.

    According to a new study from Market Track, Prime Day and the resulting widespread competitive response created a brand new shopping event only two weeks before the peak back-to-school shopping period.

  • Costco photo center returns after July breach

    Issaquah, Wash. – Costco Wholesale Corp. is finally getting its online photo center partially up and running following a July 2015 data breach at the third-party hosting provider.

    Returning users will have to create a new password before re-entering the site.

    All photo center products except the mobile app, framed prints and mail order products are once again fully available. Costco expects to have the mobile app and mail order option available by the end of September, and framed prints available by mid-October.

  • Exclusive: Retailers Need to Stop the Shipping Bloodbath

    Recently an investment banking colleague from HT Capital Advisors mentioned to me that Bombfell, an online men’s clothing subscription service, received $1 million in venture capital funding. Under the business model, an online personal stylist personally selects each member’s items and sends them to the shopper, with free shipping. The shopper only pays for what he keeps (he has 10 days to decide) and then returns the rest, also with no shipping charge. On the heels of that chat, I read about MM.LaFleur, a similar model for women.  

  • Retailers open doors at midnight in anticipation of ‘The Force’

    New York -- Disney unleashed its considerable marketing prowess on Friday and retailers were hoping the company’s “force” would translate into big sales.

    On Friday, the entertainment giant formally debuted hundreds of toys and other products related to its upcoming — and hugely anticipated — film, "Star Wars: The Force Awakens.”  

  • The Force has awakened at retail

    The new Star Wars film awoke a promotional force of epic proportions over the weekend, but now retailers are faced with daunting task of driving sales of merchandise tied to a movie that won’t hit theaters for more than three months.

    More than 3,000 retail locations in the U.S. opened at midnight on Friday to unveil aisles of new merchandise tied to the upcoming “Star Wars: The Force Awakens” film, according to Disney Consumer Products and Interactive Media.

  • What’s wrong with Five Below?

    A rapidly expanding retailer led by a former top Walmart executive is supposed to produce strong same store sales growth, leverage expenses and increase profits. So why isn’t Five Below?

    Joel Anderson’s tenure as CEO of value priced retailer Five Below (where everything cost less than $5) is off to an uneven start. The company is achieving its profitability targets, but doing so with productivity improvement in its selling space that is surprisingly weak given the newness of its store base.

  • Survey: Back-to-school retailers should learn customer service

    Cincinnati – Retailers seeking to attract back-to-school shoppers should make sure they are well schooled in the ins and outs of providing good customer service.

    A new LoyaltyOne, Verde Group survey of 2,500 U.S. consumers shows that efficient service, more than price or product availability, drives store loyalty and repeat purchases for shoppers with kids younger than 18 at mass merchandise stores such as Walmart, Target and Staples.

  • Jet.com experience not yet first-class

    When online shopping club Jet.com launched in July, the retailer’s CEO said he aspired to have 15 million customers spending $20 billion by 2020.

    From the looks of the website, the prices and the shopping experience, Jet.com has a lot of work to do in order to get anywhere close to achieving that goal.

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