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Future-ready retail and the role of technology, data and analytics
I left Walmart to pursue what I saw as the future of retail. In my exit interview with Mike Duke (at that time president and CEO of Walmart International) he asked me what I meant by the future of retail. Having worked in the international division, Sam’s Club and Costco prior to that, the future I saw at the time revolved around leveraging data and managing technology to understand customers in a granular fashion and speaking to them directly as individuals with highly lifestyle relevant products and services.
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Tech Bytes: Three New Year’s Resolutions for Retail IT
The New Year is here, and it’s time to make annual resolutions. When it comes to their IT activities, retailers should resolve to make improvements in the following three areas.
Innovation
The days of IT being responsible for “keeping the lights on” are long over. Enterprise systems are still required to perform basic but crucial tasks such as finance and HR, but any retailer looking to compete in 2016 needs to look far past the boundaries of simple task automation.

