Tapestry, Inc.

Chicago -- A survey released Tuesday by the e-tailing group said that nine merchants out of the 100 benchmarked excelled at online customer service.

According to the group’s 13th Annual Mystery Shopping Study, conducted during fourth quarter 2010, Lands’ End made the list for a third consecutive year. Coach and Saks Fifth Avenue are two-year repeat achievers.

Boca Raton, Fla. -- Indianapolis-based Simon Property Group announced that its Town Center at Boca Raton shopping mall is celebrating the grand opening of two national retail debuts, a Florida first in dining and several other upscale additions.

Recently, Swiss watch manufacturer Ulysse Nardin opened its first freestanding U.S. boutique at Town Center at Boca Raton. Prior to the holidays, gold vending machine, the GOLD to go ATM, opened.

More than one-third of the world’s 250 largest retailers suffered a decline in sales in fiscal 2009 (encompasses June 2009 through June 2010), according to the Global Powers of Retailing 2011 report, whose results were revealed at the National Retail Federation’s Annual Convention & Expo in New York City. The annual report, from Deloitte Touche Tohmatsu Limited, identifies the largest 250 retailers around the world, provides an outlook for the global economy and an analysis of market capitalization in the retail industry.

Indianapolis -- Simon Property Group announced that it opened the second phase of Houston Premium Outlets in Cypress, Texas.

The 114,000-sq.-ft. expansion brings the property to a total of 541,000 sq. ft. of gross leasable area (GLA) and 145 stores.