SPS Commerce

These days, it seems impossible to go more than a few months without a supply chain disruption making headlines and causing issues.

Retail groups are urging the Biden administration to intervene and for both parties to return to the negotiation table ahead of a potential strike by dockworkers on the East and Gulf Coast ports.

A leading supply chain standards group is now enabling suppliers, manufacturers and retailers to uniformly codify product color and size.

The omnichannel evolution has begun — and more retailers are adopting the business strategy to better meet shoppers’ needs.   That’s according to “Retail Insight: Moving Beyond Omnichannel,” a report from SPS Commerce and conducted by Retail Systems Research. The study, which is based on responses from more than 500 retailers, suppliers and logistics firms worldwide, said that more than 35% of retailers are on track with their omnichannel execution, up nearly 200% year-over-year.  

When retail consisted mainly of brick and mortar stores, the role of the chief merchandising officer (CMO) focused almost exclusively on selecting merchandise, designing display strategies and planograms and driving category performance. This role was typically held by people who rose into the role as buyers. That’s because buyers first and foremost excel at spotting the next hottest trend while also having a keen eye on the dollars and cents side of the business.   

Consumer expectations are increasing and retailers are keeping up—but their trading partners are lagging.

This is one of the key takeaways from the fourth annual industry benchmark survey by Retail Systems Research (RSR) commissioned by SPS Commerce. The goal of the survey was to examine the internal and external forces driving today’s retail ecosystem, an industry that has evolved more in the past decade than in the past century. That evolution continues this year, with three critical drivers at the forefront:

The need to provide a seamless customer experience is having a big impact on the types of solutions retailers are trying to implement.

According the new Retail Industry Insight benchmark report conducted by Retail Systems Research for SPS Commerce Inc., e-commerce and stores have switched places as the top growth driver for retail IT purchases. Retailers rank growing e-commerce sales as their top priority (75%) followed by improving the in-store experience (53%).

SPS Commerce Inc., a provider of cloud-based retail supply chain management solutions, is recognizing the need for back-end unification of supply chain and store.

SPS has acquired ToolBox Solutions, a Toronto-based provider of POS analytics and category management services to retailers and CPG suppliers in North America.