Survey: Shoppers opt for help from phone over sales associate
When it comes for help in stores, shoppers are increasingly going mobile.
That is one of the findings of a survey by Salsify, a product content management platform for distributed commerce, which revaled that 77% of shoppers use a mobile device while shopping in store. This compares to just 35% of shoppers who opt to speak to a salesperson if they have questions about a product.