Publix

Amazon.com took second place overall and was the highest-ranked retailer in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries with 10,000 U.S. consumers. Other retailers in the top 12 include Chick-fil-A, Publix, H-E-B, Starbucks, Costco, QVC, and Trader Joe's.

Retailers with the most improvement over last year's ratings are Apple Store, KFC, and Food Lion. Ace Hardware and Staples saw their Temkin Customer Service Ratings fall by 15 points or more between 2013 and 2014: No retailers placed at the bottom of the rankings.

Waban, Mass. – Amazon.com took second place overall and was the highest-ranked retailer in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries with 10,000 U.S. consumers. Other retailers in the top 12 include Chick-fil-A, Publix, H-E-B, Starbucks, Costco, QVC, and Trader Joe's.

Boulder, Colo. - Trader Joe’s is North America’s favorite grocery retailer based on satisfaction. A study of more than 6,200 consumers by Market Force Information, also found that Publix and Aldi were ranked second and third.

Greensboro, N.C. -- Apex Analytix, a provider of services and software to safeguard disbursements, identify fraud and improve performance across the procure-to-pay cycle, announced it has been chosen to provide retail audit software to Publix Super Markets.

Publix will use Apex Analytix FirstStrike Retail, an application used to audit large volumes of data in high-transaction retail environments. Experience shows that internal recovery audit teams armed with FirstStrike are able to achieve far more recoveries in much less time, according to Apex.

Lakeland, Fla. -- Publix reported that its profit rose 4.8% to $493.7 million in its first quarter.  

Sales increased 4.1% to $7.8 billion, with a 4% increase in same-store sales.  

Publix estimated that its sales were negatively impacted by 1.3% due to the later Easter this year.  

Effective May 1, Publix’s stock price increased from $30.15 per share to $32.50 per share. Publix stock is not publicly traded and is available only to current Publix employees and members of its board of directors.

When the International Council of Shopping Centers opens the doors of the Las Vegas Convention Center on May 18 to shopping center attendees from around the globe, it will unveil a lineup of newly built and redeveloped properties ripe for deal-making.

On the following pages, Chain Store Age highlights five projects that will be on display at RECon 2014.

Hassalo on Eighth

Portland, Ore.

Developer: American Assets Trust

The timing of the Easter holiday this year adversely affected first-quarter sales at Publix by 1.3% — Easter fell in the second quarter this year, rather than the first quarter as if did last year — but the company still posted a 4.1% increase to $7.8 billion from last year’s $7.5 billion.

Comparable-store sales for the quarter increased 4%.

Waban, Mass. – Grocery chain H.E.B. tied with the banking business of financial services provider USAA for the top spot in consumer forgiveness. Based on a study of 10,000 U.S consumers, the two companies both came in first in the 2014 Temkin Forgiveness Ratings, which rates 268 companies across 19 industries.