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Walmart’s multifaceted quest for online supremacy
Walmart held an invite only media event at the San Bruno, Calif. headquarters of its global e-commerce subsidiary and several things were clear as news reports trickled out from the event.
For starters, Walmart is in full blown experimentation mode and probing many different aspects of how to serve digitally empowered customers even as customers are still figuring out how they want to be served.
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Focus on: Landlord-Tenant Social Networking
Manners mistress Emily Post wouldn’t recognize today’s social skills.
Communication styles have changed, with the once-mandatory handwritten thank-you note supplanted by a tweet or a family email blast. These days, good table manners are far less important than proper posting protocol.