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Oracle boasts cloud offer with acquisition of RightNow Technologies
New York City -- Oracle Corp. said it will acquire RightNow Technologies, a leading provider of cloud-based customer service, for approximately $1.5 billion. The acquisition follows Oracle's recent announcement that it is purchasing Endeca, a provider of unstructured data management, web commerce and BI solutions.
RightNow focuses on customer experience across contact channels. Its Customer Service Cloud is geared at customer interactions and data for call centers, social networks and the web, according to RightNow’s website.
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Family Dollar goes live TradeStone’s merchandise lifestyle management solution
Gloucester, Mass. -- TradeStone Software announced that Family Dollar Stores has gone live with TradeStone's Collaborative Sourcing and Supplier Community Management solutions. The implementation was done in only 100 days.
“In my years at Family Dollar, I don't know of an application that's been up as fast as we got TradeStone up and running," said Scott Zucker, VP IT solutions, Family Dollar Stores, Matthews, N.C.