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Report: Sam's Club, Amazon tops in retail customer experience
Waban, Mass. -- Research results released Tuesday by consulting firm Temkin Group revealed, among retailers, Sam’s Club and Amazon earned top marks.
According to the 2013 Temkin Experience Rankings which queried 10,000 U.S. consumers about customer service issues across 246 companies in 19 industries, Sam's Club and Amazon earned the top spots in the retail sector and RadioShack was the lowest rated retailer for the third consecutive year.
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Office Depot earns award for e-commerce service
BOCA RATON, Fla. — Office Depot, announced that it has won two Silver Stevie Awards in the seventh annual Stevie Awards for sales and customer service.
Office Depot was honored with Silver Stevie Awards for e-commerce customer service, which recognized Office Depot’s expanded chat services for web customers and the telesales team of the year.