Nordstrom

Customer satisfaction with retail is on the decline for the first time in four years, according to a report by the American Customer Satisfaction Index (ACSI).

The report says brick-and-mortar retail show weakening or flat customer satisfaction, while Internet retail is up from a year ago.

Seattle – Nordstrom Inc. has named Shellye L. Archambeau, CEO of GRC/quality management software provider MetricStream Inc., to the company's board of directors. Her addition brings the total number of directors to 13, 10 of whom serve as independent directors.

Santa Ana, Calif. -- As part of Westfield MainPlace’s redevelopment plan, the Santa Ana, California, center announced two new dining destinations: Lucille’s Smokehouse Bar-B-Que and Wokcano. Slated to debut late summer/early fall 2015, these announcements come on the heels of three recent restaurant openings: Panini Café (December 2014), Dog Haus and Blaze Pizza (both November 2014).

It may be hard to believe (considering its financial troubles), but Sears was the most popular U.S. department store on Facebook during the 2014 holiday shopping season, according to a new study. 

The data also show that Walmart.com was the most popular mass merchant store site.

San Mateo, Calif. -- A pair of veteran retailers were among the most popular store sites on Facebook during the 2014 holiday season. Sears was the most popular U.S. department store, while Walmart.com was the most popular mass merchant store site, according to a study by Searchmetrics.

The Searchmetrics study analyzed the number of weekly Facebook likes, comments and shares for pages from the websites of nine top US department stores and three mass merchant stores during November and December 2014.

Louisville, Colo. -- Nordstrom ranked as consumers’ favorite fashion retailer for the third consecutive year, followed by Kohl’s, T.J. Maxx, Macy’s and Dillard’s. That’s according to a study by Market Force Information, a provider of customer intelligence solutions.

Seattle -- Nordstrom announced plans to open a Nordstrom Rack, at Chapel Hills East in Colorado Springs, Colorado, and one at Destiny USA mall in Syracuse, New York.

The 33,357-sq.-ft. Destiny Mall location is scheduled to open in fall 2015. The retailer recently announced new Rack stores opening in Buffalo and Albany, also in fall 2015.

The 31,203-sq.-ft. Chapel Hills East Nordstrom is scheduled to open in spring 2016. The property is owned and managed by DDR Corp.

In addition to educating attendees about the charitable activities of Retail ROI and presenting a heartfelt session from Katie Meyler, founder of Liberian non-profit More Than Me and a 2014 Time Person of the Year for her Ebola prevention efforts, this year’s Super Saturday event in New York focused squarely on customer experience. A variety of industry experts across a range of panel discussions all returned to the crucial need for technology-enabled, seamless customer experience.

Long Beach, Calif. -- Nordstrom, Inc. announced plans to open a Nordstrom Rack at Marina Pacifica Mall in Long Beach, California. The 24,000-sq.-ft. store is scheduled to open in fall 2015. The property is managed by NewMark Merrill Companies.

The new Nordstrom Rack will occupy a former Loehmann's space and join a mix of tenants including Best Buy, ULTA Beauty, Pier 1 Imports, AMC Theaters, Barnes & Noble, Sports Authority and Ralphs.

By Hemal Nagarsheth and Ramesh Siromani     Consumers view the “right” payment method, (accessing points, discounts, and special offers,) as a critical part of the purchase process – good news for branded private label cards which allow retailers to cultivate loyalty, improve operating results, and gain sustainable competitive advantage.