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Kohl’s expands footprint in Texas
MENOMONEE FALLS, Wis. — Kohl’s plans to open a new customer service operations center in Dallas in late spring 2014. The two-building, three-story, 240,000-sq.-ft. facility will support the company’s growing Kohl’s Charge program as well as Kohls.com.
The company's e-commerce site reached $1.4 billion in sales last year following three consecutive years of more than 40% annual growth.
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Kohl's names Starbucks' exec chief customer officer
Menomonee Falls, Wis. -- Kohl’s has appointed Starbucks executive Michelle Gass to the newly created position of chief customer officer. She will report directly to Kohl’s chairman, president and CEO Kevin Mansell.
Gass, who joins Kohl’s on June 17, will have leadership responsibility for Kohl’s branding across all channels. She will oversee all marketing efforts, the company’s high growth e-commerce business on Kohls.com and the customer’s total omnichannel experience.