JCPenney Co.

Ann Arbor, Mich. -- Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011.

According to ForeSee’s annual Holiday E-Retail Satisfaction Index,
Amazon climbed two points to score 88 on the study’s 100-point scale, registering the highest score from any retailer in 14 consecutive studies.

Philadelphia -- Forever 21 recently relocated and expanded to a two-story location in the newly developed wing at Willow Grove Park, located in eastern Montgomery County just north of Philadelphia. The mall is owned and operated by Pennsylvania Real Estate Investment Trust.

Throughout the industry, retailers are reinventing strategies, changing formats and resizing footprints. While many are downsizing prototypes, Casual Male Retail Group is transitioning from traditional 3,500 sq. ft. Casual Male XL stores to a big-box Destination XL format. Dennis Hernreich, who holds the dual titles of COO and CFO for Casual Male Retail Group (CMRG), talked with Chain Store Age contributing editor Connie Gentry about the opportunities and challenges of transforming the business to better serve an expanded market. 

Change at the top is an inevitable fact of life in any profession, and retail is no exception. While the reasons behind the need to find a new chief executive vary widely, the incoming executives face a common challenge: taking the business — be it faltering or thriving — forward without missing a beat.

Oak Brook, Ill. -- Inland Western Retail Real Estate Trust has announced the acquisition of Alamo Ranch in a joint venture with RioCan Real Estate Investment Trust. The 469,031-sq.-ft. shopping center is located in San Antonio, Texas, and was purchased for approximately $92.2 million.

Dubuque, Iowa -- Youngstown, Ohio-based Cafaro Co. announced that Dubuque, Iowa, will get its first Ulta store, as the cosmetics retailer is about to break ground on a 10,000-sq.-ft. store at Kennedy Mall.

The new store is slated to open in the second half of 2012.
Kennedy Mall is a 700,000-sq.-ft. mall featuring Younkers, Dick’s Sporting Goods, Sears, J.C. Penney and Best Buy. It is owned and managed in association with Cafaro affiliated companies.
 

New York City -- J.C. Penney launched a strategic alliance with Martha Stewart Living Omnimedia to create a comprehensive retail experience featuring Martha Stewart products, know-how and advice.

PLANO, Texas and NEW YORK — JCPenney is looking to capture its share of the Martha Stewart brand that has become synonymous with Kmart, by launching a strategic alliance with Martha Stewart Living Omnimedia to create a unique and comprehensive retail experience featuring Martha Stewart products, know-how and advice.